Policies

While service and product sales are non-refundable, your experience is our top priority. If you’re not completely happy with your service, please contact our management within 48 hours so we can assist you. Defective products can be exchanged or refunded upon review. 

We request at least a 24-hour notice in the event of a cancellation, as we may be able to accommodate another guest. If you’re running late to your appointment, please give us a call to see if we can accommodate you. To maintain the highest quality experience for all of our guests, we have a 10-minute grace period for arrivals. Beyond that, we may need to reschedule your visit.

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.

Concerning purchases, we will gladly exchange an unused Aveda product that was purchased in Organics Salon & Spa for another product, though promotional pricing will not be extended.

Product exchanges only accepted within 5 days. No cash or credit refunds.

To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the spa or nail area at any time and must be accompanied by an adult at all times.

We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.

Organics Salon Salon & Spa is not responsible for lost or stolen items or items left behind. Visa, American Express, MasterCard, Discover, and cash are all accepted methods of payment. A 3% processing fee will be applied to all credit card transactions.